Our legal duty-of-care is to the customer and none other.
We will be impartial, balanced and independent in judgment and action, taking reasonable steps to be assured of our advice and recommendations.
Our analysts and staff will act transparently and in good-faith on behalf of our customers.
We will promptly inform a customer of any conflicts of interest arising out of our duties.
We will treat as confidential all information which is obtained through our working with accreditation bodies and professionals.
We will not allow confidential information to be disclosed to a third party or parties, unless required by law or local regulation.
In the event of a conflict or dispute, the matter will be referred to the Centre for Effective Dispute Resolution (CEDR) in the City of London for an appointed mediator to adjudicate.